Most frequent questions and answers
Please refer our common question and answers, for some reason if you have any question not listed here, feel free to reach-out to us using the contact-us us form.
We accept all major credit cards, such as Visa, MasterCard, Discover and American Express. We also accept PayPal and Apple Pay as a form of payment
Yes. Once shipped a tracking number will be available and provided upon request.
All you have to do is ask. Your item and shipping cost is insured by us. If for any reason your item(s) does not arrive or arrives in a condition not as we promised, you will get a full refund no questions asked. All item(s) are 100% money back guaranteed. To learn more about our Refund Policy, please click here.
If you order multiple different products (Ex.: Hat + Jacket) you might receive both items separately. Why? Because all orders are placed and shipped directly from the individual manufacturers that create the product. This way, we can lower on shipping costs and offer you free postage while lowering the overall product price by skipping the middle-man. Your orders will be placed, processed and shipped at the same time and should arrive in close proximity to each other
We are providing worldwide shipping to most places in the world. However, due to the security reasons, we can’t deliver a shipment to the military area. Neither do we ship to South Africa and some countries in Latin America, as the local carriers have been proven to be unreliable and cause failed deliveries or the shipping time takes way too long.
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside United States:
Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.
We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
Mexico and South America:
As the parcel has to travel around the entire globe, delivery can take 30-90 Business Days (90 in the worst case).
When your item has been shipped out, you will receive a confirmation E-Mail right after.
In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.
Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.
In case you’ve received a tracking code (read what it needs to qualify to get a code in “HOW CAN I TRACK MY ORDER?”) – it will take 48-72 hours for the tracking ID to appear on the page of the carrier, for example USPS.
The reason for the time delay is caused by the fact, the first tracking event only shows up, once the shipment was handed over to us, i.e. – once the shipment has left the fulfillment center of your online store.
We have warehouses located in USA/China/Australia/Russia, order get processed based on the inventory to the close-by warehouse of the shipping address.
That means that your order is coming from overseas and it will demand a longer delivery than a domestic delivery. Delivery times within Asia or locations nearby demand shorter delivery times – whereas – locations like Canada and South America demand the longest delivery times.
Simply visit our webpage on www.sabaspalace.com and choose your desired products. Add them to cart and once you have them all together, click on “checkout” , fill in your contact and shipping information, proceed to the payment and either pay
1) with CreditCard
2) with PayPal
and that’s it!
You will receive a confirmation E-Mail right after, that your order has been placed.
In case you should encounter some technical issues, we are always happy to help. Just reach out via E-Mail to: email@example.com
In case you’ve chosen the wrong model or variant or a product accidentally got into your cart and you didn’t recognize it but you’d followed through with the payment.
Please send us an E-Mail to firstname.lastname@example.org and make your corrections.
Corrections are only applicable, as long as your item hasn’t been shipped out yet.